Shipping & Returns

SHIPPING

FREE STANDARD SHIPPING ON ALL AUSTRALIA ORDERS OVER $250

We offer same day shipping for all orders received by 2pm.  We use Australia Post to ship orders and offer Standard Post or Express Post. If your order is urgent or you reside in NT, WA or TAS we recommend selecting Express Post. All orders are shipped with tracking so that you will be able to check the status of your delivery at any given time.

We do not offer pick up at this stage as our warehouse is not open to the public.

 

RETURNS

Change of mind products, unopened, can be returned or exchanged within 15 days of purchase. Proof of purchase from NPF is required. We do not accept returns of products purchased in other countries or via Amazon. 

Refunds on opened products will be considered on a case by case basis. Please keep in mind it can take 2-3 months for some natural products to make a difference so if your pet is not experience an immediate effect, it simply may be a case of needing a longer adjustment period. 

The function of natural medicine is not to override the body's natural response but rather awaken it to the correction that needs to take place. If the system has been reliant on pharmaceuticals for a period of time the body may need to detox before beginning a new regime. We ask you consult with your holistic or intergrative vet if you are unsure of what steps to take.